Last updated 16 October 2026

Privacy notice

Copperwell Services Ltd respects your privacy. This notice explains what information we collect when you contact us, why we use it and the choices available to you.

Who we are

Copperwell Services Ltd, Company No. 17316603, is an independent plumbing, heating, gas and bathroom business based in Sandbach. You can contact us at copperwellservices@gmail.com or on 07738 680032.

Information we collect

When you make an enquiry, we may collect your name, email address, telephone number, postcode, property or project details and the contents of your message. Our website host may also process basic technical logs needed to operate and protect the website.

How and why we use it

We use your information to respond to enquiries, arrange visits, prepare quotations, provide requested services, manage our customer relationship and meet legal, accounting, safety and warranty obligations. Our lawful bases are taking steps at your request before entering a contract, performing a contract, complying with legal obligations and our legitimate interests in operating and protecting the business.

Who receives it

Information may be handled by service providers that support our website and enquiry delivery, and by professional advisers or authorities where reasonably necessary. The website enquiry form is delivered using FormSubmit. We do not sell personal information.

How long we keep it

We keep enquiry information only for as long as reasonably necessary to respond and follow up. If you become a customer, relevant records may be kept for longer where needed for the contract, warranty, accounting, insurance, safety or legal purposes. Our form delivery provider may retain submitted form data for up to 30 days.

Your rights

Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction, portability or object to its use. Contact us using the details above. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.

Cookies

This website does not currently use advertising or analytics cookies. Essential technical processing may still be used by the hosting service to deliver and protect the website.

Changes

We may update this notice when our services or legal obligations change. The latest version will always appear on this page.